Arab Spring Leader Wael Ghonim on Modern Social Media's Promise And Peril
Channel: Alex Kantrowitz
Published at: 2021-02-24
YouTube video id: AnaxO-NO7CM
Source: https://www.youtube.com/watch?v=AnaxO-NO7CM
hey yo hey alex how are you good good to see you again thank you okay i'm just going to read the ad and then we'll get into it um here we go the big technology podcast is sponsored by media ocean looking for a job in big tech you might want to take a look at media ocean they were just named by adage as the number one place to work in advertising technology go to mediaocean.com big tech to learn more about the company and check out their careers hub media ocean is building the mission critical platform for omnichannel advertising if that sounds cool or if you just want to find out what those buzzwords mean hit up mediaotion.com bigtech and browse their job listings and big thanks to media ocean for supporting the big technology podcast okay let's do it hello and welcome hello and welcome to the big technology podcast a show for cool-headed nuanced conversation of the tech world and beyond joining us today is one of the most original thinkers in tech i've ever met and someone who is not only a thinker but a person who's had the guts to put his own safety on the line for causes that matter to him welcome help spark the egyptian revolution in 2011 by creating a facebook page that rallied the country against the regime he's also a friend of mine i think i can say that who's healthy thank you i appreciate that you are a friend of mine too oh thank you very much okay so it's confirmed and while you've helped me think through the issues through different lens and i've been looking through this conversation since before i started the podcast so an official welcome to the show welcome maya uh thank you alex and i'm happy to be uh with you and uh we've kind of developed an interesting relationship as we got introduced to each other and since then i'm happy to uh to have of course call you a friend because um i do think that uh at the end of the day i'm getting from you is good vibes and experiences and we share insights so it's a good way to start a friendship anyway yeah likewise i i i've told you this before but i feel like every time we talk about tech and talk about life i come away having learned something and and not only like learned like a new fact or figure but a new way of appreciating the world a new way of looking at the world and uh that means a lot of you see it that way for sure for sure 100 um so i think i'd like to start just by introducing you to the audience so you were working for google as a head of marketing in the middle east in 2011 and then um the egyptian regime killed a man khalid sayed and you created a facebook page we are all khalid saeed so can you take which eventually ended up leaving leading to the overthrow of the regime so can you take us back to that moment what were you feeling then and what were you thinking well it's um it was basically a moment of frustration because uh i'm someone who was born in 1980 and since i was one year old since i was like coming to life there was only one president that runs the country and the ruling party was um kind of getting old in their positions of power it's been like 30 years at the time and unfortunately uh the way the country runs has not been ideal in in the perspective of a lot of people especially young people uh who were kind of exposed to the global phenomena who got together on the internet who so uh when when the event of health this happened and the response that came from the government about his case um was was just basically um a denial and uh and saying that no he did not die from being beaten up by police officers he just swallowed um uh some drugs and and that's what basically caused him to die uh when that happened i started a page and my idea at the time was not to start any kind of massive unrest or any kind of massive revolutions or anything it was just as simple as i am i know how to communicate i learn how to communicate i have a background in engineering and as well as master of business administration a lot of experience in the street and it must be that people like me should be doing something about the the environment so i was trying to raise awareness about uh police brutality human rights violations um uh the calling for democracy in egypt and all of that was happening kind of like in the realm of uh between 2010 and uh for months until 2011 happened just to give people perspective of the numbers um after three days of creating the facebook page about a hundred thousand people were on it and and the page grew like uh to uh when the time the the revolution um kind of started the page had about 400 500 000 members and at the time in 2011 that was like a huge number uh within a page that has some sort of a political agenda um and uh at the time because of my frustration and because of my desire to do something i just decided to take a bit of a risk uh by operating this page anonymously so it was not a full risk it was an anonymous uh management of the page and um basically and it is interesting yeah go ahead now please go ahead now go ahead yeah i was i was just going to say it was interesting yeah at the moment uh there's a bit of a delay so it's okay but oh yeah wow the floor is yours yeah the way the way events unfold is not about moments actually you know there is no like we try as journalists or we try as people who write books and we try as people try and understand experiences to come to come up with some sort of an analysis of what happened but most of the time um there is a there's always like a butterfly effect the trailing effect for all the events so it was not just the khaled side death that triggered everything i did not join politics just because he died you know what i mean it it's mostly just general observation frustration anger that eventually gets manifested when an event uh like the what happened to hadith happens and then as we grouped and as people were together when the events in tunisia happened i kind of had a change of my own internal faith towards whether should we or should we not do something in the streets not that i'm the one who who holds the key and what happened in tunisia um in tunisia basically in 14th of january ben ali the president of tunisia for over 20 years uh due to protests um announced that he is resigning and he had to flew outside of tunisia at the time actually his his plane was on the air and they were trying to find the pilot was trying to find which country is going to take him because france said no you know a few other countries said no we can't have you because there's a lot of trouble and and he ended up landing in saudi arabia but the point i was trying to make is that kind of event gave us a perspective that actually uh change in systems could happen that individuals are powerful at the time i like thought the power of the people is greater than the people in power i still think the same but it's kind of like it came manifested um in uh in the scene so uh i just used the page and the 400 000 people winning the page to call for uh let's all you know i just put a date and a time and hoped for um us to to start working towards this of course uh just to clarify i'm not saying that i'm the one who just ignited it the real ones who ignited it are the regime and if i was not there would have been a different scenario that takes uh people somewhere that's that's also not favorable because at the end of the day there was like a total um collapse in the in the system and uh that was also met with a total new new technology that's coming bright and exciting everybody was excited on facebook and liking and hearting and you know there was no heart at the time liking and getting like in the hype of like feeling that they're powerful that they can do things which is kind of true uh but at the end of the day that kind of contributed to the fall of president mubarak during the the revolution for 18 days i got arrested for 11 days out of the 18 days they captured me from the street and i i was arrested for about uh 11 days and there was huge pressure coming from the street coming from uh different governments different countries and and also like of course google as the company have done some uh diplomatic effort to just try and help me out not not to get me out but just to make sure that i'm okay because at the time uh no one even knew who where i was i was just basically taken out from the street and put in a solitary confinement in somewhere that i did not even personally knew because they cover my eyes so i mean long story short it it was basically this kind of uh a collective action that got together and i was i was in the middle of it because of the you know how internet savvy and also how frustrated and how driven i was about having a better future for the country right and the way that you describe it is um you know great perspective talking about how what happened was a manifestation of frustration passed but on the other hand it does take a certain type of individual to help lead what you led and you know i'd love to speak about social media throughout this conversation because obviously our perspectives on facebook have changed uh since then it was sort of the height of why people like facebook and we'll get to that in the next question but i just want to know from your perspective like personally um you must have known that you know your life you had a pretty good life you know working for google and um and you must have known that your life was going to change getting involved so what made you feel you know it was worthwhile to put your personal well-being at risk to lead something like this because when an individual and i know it was a group but you know they eventually found you they find the individuals that are you know helping to spark it when an individual goes against a government that's a bold thing to do so i'm curious what what um if you even made a calculation and what calculation went through your head when you decided to make this happen yeah i think um it's a combination of uh recklessness and um [Music] basically immaturity uh combined with lack of knowledge as well as a lot of bravery and uh drive to feel something like in throughout my career uh like with the you know i remember the last few months at google i was not really happy at all like i just felt something is going on wrong you know i i don't i i did not come to life uh to live a boxed life in a way like you know i just operate out of my own resources and we are here to just live life whatever that is i feel like there is something uh i always feel that that there is something stronger about the bonds between people and uh there has to be a price to try and bring those bonds together so some people have to stand up and and and pay that price my naivety protects me somehow because you know if if one sometimes really understand the consequences of their actions like of course i while i was doing what i was doing i thought there was a lot of security risks on myself and i thought i might be arrested but at the same time i always reminded myself even inside the prison um you know does it really matter how how long do you live or what kind of work do you do during your life and and of course that question of mattering uh is important to uh you know even on whether you're a believer of a god or a divine power that is that wants us in a certain way or even if you are an unbeliever that just want to do things that matter in your own experience of life because i just believe that life is all about feelings it's not about words it's not about actions it's really about feelings the words and actions are just uh our way to to feel whatever we feel and some many people who do actions uh uh who are addicted to certain actions they are just addicted to it because of the feel that it gives them so in that sense i kind of value my feelings a lot and whenever i felt like i was not happy i did not just keep moving on in the same direction so i i felt an internal urge all the time to do something while at the same time it's i strive to balance it i don't wanna you know i i was an anonymous admin i was hiding my identity i did not stay at my mom's place on 25th of january um because you know i was living in dubai so i would stay with with my family but i didn't i stayed in one of my friends offices i changed my phones i broke one of my sim cards because i don't want the government to trace me if they are so i kind of played despite my naivety i kind of played the game as much as i can but i can tell you that when they captured me i was not ready for it so i knew that a lot of it was also naivety how did they find you because you were an anonymous admin of the page and they ended up finding out who you were and then what was it by chance what happened yeah uh i i basically there was a an ex google at the time he uh i think he's still at google google i uh google ideas or jigsaw the ceo of google checkzo was visiting cairo and it was merely a coincidence i swear because the his plan to visit was many months before uh it was settled many months before and his name is jared kohen so he was working for the department of state before the before google so when he came he was coming to egypt for a project about extremism and he was in contact with the government like he was working through normal channels but because of his background i believe the government somehow followed him because he came he arrived on 26th or 27th i can't remember and again you know because i know from inside the company that this and what's the trip what's the significance of the 25th 25th the significance of the 25th was the first day uh the protest started so when he arrived he arrived at a at the time where the government was kind of like looking around what's happening why where what's happening yeah where are all these people coming from and who drives them and who's motivating them and they were kind of and it was a facebook page yeah they were kind of bought into a big conspiracy about that whatever that's happening cannot be just uh um coincidence it must be a series of events or mass organized and orchestrated by foreign powers and they were trying to figure that out so they kind of followed him and i just had dinner with him on 27th because 28th was going to be one of the days where we don't know what's gonna happen next so i just wanted to see him before i just disappear from the scene so i agreed with him to meet him for hookah house i'll smoke hookah and dinner in one of the cafes and as soon as i finished uh my dinner with him as i was walking in in the dark street it was like around midnight and you know just four people uh surround me with they have machine guns and stuff and they push me on the ground they hit me and then you know they um basically uh handcuff me put a head like something to cover my eyes uh an eye cover so that i can't see what's going it's like a movie scene you know i kept trying to scream uh but you know even people who would see you they would not engage because these look like they don't they were not fearing they're not wearing like official outfits but they they had guns and they clearly looked like they know what they were doing that they're not gonna stop so you get a sense that okay that's security so i uh they they found me in that way which uh which i i think the eavesdrop with your conversation with jared is that what happened no no no they were they were following him they were finding who is everyone who is he meeting and they found me to be a very like they have to arrest me they have to know what's my story why i meet this guy what's happening and they that was part of the investigation the big part of it was um asking me about my connections with google my connections with the cia i mean i had no connections with the cia my connect you know what what is driving they just can't understand how they couldn't understand at the time my motivations for doing what i'm doing they thought it must be that i'm just uh recruited and paid to believe in the certain way uh i believe in to do whatever right uh under foreign agents but i was trying yeah and i kind of tried to argue with them uh back and forth using logic and emotions the uh uh this is this is not what it's it's not what you think and i i do think that uh they did uh like at least the ones i i talked to um they did have a different uh way of treating me as we go which gives me a bit of a signal i don't i don't necessarily security people don't give you the real impression uh they're trained to do so they don't give you the reality right they don't need to uh they always they actually prefer that you don't know what you think of them so in that sense i i kind of i kind of feel like i i was able to kind of deliver my message but uh overall most of the government even until today they just treat me with a lot of suspicion right what was it like being detained for those 11 days um it was a very hard experience because on one hand you don't know when are you going to get out you don't know what's going on like i was completely disconnected and isolated from the scene uh just imagine me in a very small tiny room um uh that's not even well painted it has like all these bad things that i'm smelling and i kept coughing for hours because of it and i'm blindfolded and handcuffed even when i go to uh to the bathroom the whole time yeah the whole time um and it was such a tough experience i have to say um that i um probably is still still trying to um kind of pass in a in the most positive way but uh there are certain things in my head you know i before i leave i just hugged everybody they allowed me to see some of their faces which is also uncommon like you have to they they don't unfold you until you're out because they don't want you to recognize any of the faces of those who either interrogated you or beating you up or whatever that is uh i i i don't know if i'm uh if i'm i guess like many years past no problem you know a couple of the officers actually liked me and they wanted me to see everybody and i saw everybody including um those who were beating me up and i hugged them and i told them inside in front of them that i wish them the best and i actually wish it uh and you know i get very irritated uh when uh people call that stockholm syndrome i like to call it amsterdam syndrome uh because it's all about making making love you know we're just here to love each other and um and and at the end of the day uh um the fact that someone oppresses me uh does not automatically make them oppressor for good and the fact that one is oppressing me does not make them um the evil the evil people i mean even if they torture me that does not make them the evil people because i'm not in the game of a sign of course the act of torture is an evil act and of course it's unethical and i oppose it with all what i can because i've actually experienced it so i kind of know how horrible it is you know you just go into your own terror room inside your head where you know all things are dull you don't you are no longer in control in control of your destiny you just don't know nothing you know so even the food someone is throwing uh giving it to you throwing it at you and you have to accept whatever you're eating uh and the food was okay um uh so thanks to the chips and the in the uh security you know at least but i mean it was okay it was okay you know because i'm just i learned from my own experience in life and in the streets just live with the with with whatever that's uh in front of you you know if i'm complaining about the food i'll be beating up there but the food was something i could eat uh uh the torture did not go into uh crazy limits uh i i did not i did not get electrified i was not you know i was not lift there was no mark in my body from the beating you know all the beating was okay i could i could have taken it uh the humiliation um of course all of that as as i say is is bad and horrible and it's not something that i am i'm defending or justifying in any way but at the end of the day i believe it's part of my responsibilities since i'm working on trying to change reality in my own country to kind of understand reality for what it is and deal with it and accept it so when i when i leave while uh doing that to all of them i believe that i'm working on my own um i'm working according to my own value system in which uh i believe the whole thing about you know if i alienate them and they alienate me they have power and they will win uh if we communicate then it's a different story so i don't want to cut the communication i don't want to play the game of polarization i don't do acab i was tortured by police but i don't i don't believe acab at all i believe that all cups are important to have in the society so that we can actually have a manageable society all cops are are bad bastards that's a that's a common oh it's a lingo it's a yeah i mean and it's not it's not right course not all the activists have the same common view but it's kind of like this idea that you are mad at the uh regime for um for being exclusive and so on but then inside of you actually build up that kind of same exclusive idea that you just don't accept them at all and you just treat them as completely alienated from as if as if like they're just dictators and so on like in my own view now about things i i question uh the general generally speaking a western narrative to the events in my own country like this whole idea that their problem is that they don't have democracy and if democracy exists then their problems will be solved and the lack of freedom of speech is the prior like i just think this whole and i call it western agenda because it is an agenda it's not an ethical uh it's not an ethical position ethical positions don't change uh based on interests so since it's an agenda i i do think that at the end of the day this agenda is a naive one and it's uh and and you know i don't need much to prove its naivety because at the end of the day even the the democratic solution in the west is being kind of like in a mess right now it's not where it need to be at all like uh you see at the type of the way how uh politicians are dealing with each other in the us or the whole thing about brexit in the in the uk and one uh could step back and ask is this the real democracy is this the kind of idea of a ruling of the we we are just all enslaved by a process that is not necessarily optimum and at the same time a bunch of us want to force it on and i was one of them uh on on collapsing systems or old old-fashioned systems instead of collapsing old-fashioned systems just like it's a batch things don't work like that that's uh it was a naive moment of uh when i did that and i still think uh that there is a lot of naivety that's surrounding us and you can see its impact in the in the global and the global scale yeah i mean we've had moments over the past couple of years where it's been like what would we say if we were looking on from outside and what was happening in the us was happening elsewhere and how would we characterize it i mean look at the storming of the capital as the tip of the spear but it's also just like this was a it should have been a wake-up moment for a lot of folks about you know let's let's make sure that uh we're buttoned up at home before we start to try to organize others to be understood in context you cannot just uh create isolation events uh focus on one event and call it as the whole reason why you don't learn things you know and that's that's what basically i think a lot about right now um uh we are so invested in certain kind of problems that look good and bring us more attention and the way we deal with these problems is not deep enough to uh to fix the actual problem so for example if um if me and you are good in math 7 billion people they live 24 hours a day 18 hours they're up and their kind of awareness of who they are and what what they are is um driven from all the sum of all the experiences they are experiencing right so if the experiences are good generally their awareness and view is going to be more good if they are bad it's going to be more challenging and so on and so forth so if we have that like holistic view and then we look at uh big social media companies that occupy a large percentage of the market share and and by design occupy a large number of hours of uh the consciousness of their users and you look at the kind uh of philosophy that they operate in order to distribute the content to their users and we're talking here about you know billions of users receiving billions of information pieces on daily basis these infrastructure networks these like kind of like highways of information that is being designed have not been designed with safety in mind they have not they actually have have been designed with recklessness in mind with growth in mind with speed in mind but not safety in mind and you know safety gets gets prioritized as according to the experiences and limited experiences of the people who are operating the company from their um headquartered you know the design of tech problems it's just basically you are in a headquarters somewhere in california where things are amazing but you're operating your software where millions of people in myanmar are using it and if you do not prioritize yeah you know looking after the health of the network not just the growth of the network how healthy the network is by looking at the type of engagements that people are having with each other if you're not looking at that and you're just keeping it to a in a chaotic system and whoever can have engagement twins then you are basically facilitating uh hacking consciousness um and without knowing i'm not by the way questioning the intentions of the people um and uh i i have met a lot of people in these companies and i've worked in these companies so it's not a matter of questioning intentions it's just a matter of questioning maturity because a lot of the people in the tech companies do not admit to themselves that they have been immature about their understanding of the impact of their systems on the global scene and they continue to be immature by just thinking that actually these you know they're in working on like batches batch of fixes rather than thinking philosophically that there is actually a huge problem that we are facing as uh for the collective human consciousness that you know it does not make sense that all these polarizing content all these stupid uh uh funny crazy videos uh just makes us occupy most of our times and guess what what happens when you do that people start slowly losing reason and using humor to advocate reality and you just lose the overall sense of balance inside of you to see things for what they are and then you can have a leader that claims whatever they can claim that it's always the biggest it's always the best it's always and whatever these claims are true or not it does not matter if it's true or not because he can say and they can believe it and the same by the way just just to be clear i i consider myself to be kind of a liberal um uh more than a conservative but at the same time i'm actually more frustrated by the liberals than the conservatives in general because i think that the liberals claim that they always have solutions that they are more open-minded that blah blah blah and i say claim because what i experienced was actually just a claim like i've been in two too many of these like settings where we get like top top people from silicon valley and we're sitting down to discuss how can we fix democracy and you know make sure that social media does not ruin um the the democratic scene and every one of these sittings i was i was invited to almost had zero people who are from the conservative uh site so i always ask those people you know how can you think that you can fix a problem in which one of the wings is not available i mean you can't fix it i mean even even if they are the problem just alienating them doesn't make it happen you know you can't come up with a solution driven by liberal values and um and enforce it on people who have conservative values uh things don't work like that and i also tend to uh just uh last point um i tend to think that you know i i think that right wing and left wing it's like kind of a bird you can't really travel with one of the wings on its own why if you look at the patterns of liberalism and you know how individual characteristics of the people who are leading that kind of wave of progress and liberalism and so on you would find one very common they are recklessly optimistic they push in directions where they don't know the where it's going they get fascinated by short-term results and they discount long-term impacts it has happened all the time and the people who are conservative as a result kind of balance that view on on on one hand they are pretty stuck to many things that they don't want to change although it might be better for them to change but they are very skeptical towards a lot of the things they see in the liberal side of things and the progress side of things and their skepticism saves us all their skepticism saves us all because if you allow um if you allow the liberals to push gas on stop uh they are actually gonna take the society into into the wrong places because simply um we are here because we have been connected to our roots we are here because we are uh thousands of years worth of evolution and we can't just uh discount human behavior human nature um nature of environments you know complicated state of transitions you know if you want to transition any society from one state to another there has to be a very complicated we can't just disconnect all that and just be excited about banners and movements and trends and hashtags uh and uh and hypes and everyone is like uh uh creating a certain kind of hype and and pushing it and that's why i kind of feel it is one of the things i kind of understand now that we're all wrong and we will not be able to figure things out until we all stop and say we are all wrong if we are in the game of polarization if you are making more people polarizing in this world no matter what the polarization is for it's wrong because at the end of the day you can't operate a society with no trust and once people are polarized that's what you know the american politicians are just becoming to be honest i mean i don't want to be offensive but they are just making jokes of themselves because you know when you are someone who is supposed to be a strong leader and you are running a serious business one of the biggest civilizations in the world and your attitude is is uh is like uh um you you know reckless uh i i you know i don't wanna even call it a kid because kids are uh you know kids are amazing kids are mature you can actually have a mature kid but just just kind of reckless behavior and we all accept it as part you know that's human behavior oh that's how the tv runs oh that's how the media oh that's how the system no that's all [ __ ] you know that doesn't work that way if there is a fundamental problem then we need to figure out how to solve it and not to further the polarization i want to pick up on a few things you said first of all i agree that we need a balance of liberal and conservative i think that's important i don't think having a one-party system works has worked well for anyone and so i do think that's important i also think it's important for both parties to approach things in good faith and i think too often in recent times we've probably had you know the right wing in this country not really operate in good faith i mean it exists on the left side too but but um it's been sad to see the lack of good faith action and good faith negotiation and politics and then finally um just the idea that certainty is everyone's so certain i think this is something you were hitting on so certain that they have the answers and the real possibility of growth is saying i don't know or i might be wrong or there's a chance that this might not be a definitive solution why might it not work how could we do this better what do you think you know someone who has a different viewpoint in terms of the way that i in terms of the way that you see the world that's so important and it's unfortunate that everything's become so flattened into two-dimensional right now yeah i think that it's unfortunate but to be honest um uh it makes sense as in the design of the game makes it this way why because at the end of the day there are tools now so for example if if one of these politicians um is trolling another one they get much more attention and they need that attention because that's the way they can actually raise funds because they are a known politician and people are paying attention to them and what i'm trying to say here is like we all need to kind of stop and zoom out a little bit and re-envision how to fix things without alienating anyone and without assuming you know you said that you think that the left the the you know the conservatives are kind of more fixated into their positions but me and you kind of have to understand that this is um this is not to oppose the liberals this is uh this is something in their character this is something they have experienced this is the way or they think and in order for uh for that way of thinking to move or advance you have to kind of respect their own uh value system so that they can listen to you so for example um you you think that the the right side is is less risk you know kind of like less listening and less respectful to the left side but i can tell you uh if you are in the right if you are religious uh a christian religious and you say you're gonna feel this yeah you open a comedy show making fun of uh your god making this fun of your religious beliefs making you are going to feel the same way and again this kind of this kind of phenomena is is what we need to deal with which is uh we need to kind of figure out how can we build some sort of meta thinking that absorb all of us so we can think then to fix these these issues but i can't i can't think that a solution will emerge when uh comedians are the ones who are running the philosophy scene in reality because they are capturing hundred percent yeah in a in a way or another with all due respect i like them i enjoy them and i can i can name quite a lot that makes me happy but at the end of the day uh countries should not be run by comedians uh presidents or president nominees uh in in a realistic world cannot have their head being with a comedian because they crack bunch of jokes hahaha you know we're talking about a real world here we're not talking about your ability to present so for for us to really start solving the problems there has to be some deep questionings of uh the methods we have been using um you uh you can't allow people to mock each other accuse each other with no like with no limits and then think that they're not gonna be polarized in a horrible way they're gonna be polarized and sometimes they're going to choose against their own interest as well just to punish the other side because we see that in street fighter well that's become yeah the whole american political scene has been punitive that's recent it starts it starts local and it keeps growing until it becomes a global phenomena within the environment yeah you know there's one thing that i've been thinking about like this whole conversation which i want to bring up which is that you know it's been interesting hearing your perspective on social media and sort of how it's it's helped to you had this remarkable line in one of your ted talks the same tool that united us to topple dictators eventually tore us apart and you know i think that like um you're someone who's been associated with one of the most positive uses of social media an opportunity to rally you know a population against uh you know a regime that you know was uh was unresponsive and and pushed for change and so what does it feel like to you because you you know they were spray painting things facebook on the walls in cairo after the revolution so do you have this sort of like you know push and pull where you're like well i'm glad that social media was available for that but i'm also nervous about what it's developed into or like when when you were you know pushing those levers back in 2011 did you have a feeling where things might go it was not a feeling where things might go but it was kind of a question in my head like i can see in this tool so much power that it can be abused by anyone right like yeah i mean i was personally a victim of the of uh of uh i mean not victim but i i was targeted by the tool uh uh by you know tons and tons of there was like a page that has like over a million people and they would write things i never said they say well name is saying that such and such and i reported on your page and not on my page not not on their page oh different pages yeah they claim that i made a statement and this statement is ridiculous and horrible and extreme but no one's checks who who said what and at the time i even sent sent a message to facebook and they said we can't remove it you know we're not gonna be in the yeah they have to kind of yeah they can't judge that if i said it or not um so uh as i was as i was trying to say like my relationship i got i got targeted by the same tools and i've seen how at the end of the day being excited about a tool is no longer something i do it's naive being excited about a tool that continuously develop is even more naive and being excited about a tool that that that evolves around financial principles uh controlled by a bunch of investors uh trying to amass a huge number of audience and selling advertisement on it you know that's that kind of a model in my view it still exists and it probably will exist for a little bit but i think it's doomed to fail i mean look at if facebook did everything great and you know they kind of made their users happy users would not flock to social networks as as they appear because at the end of the day reality is humans are actually looking for a good experience all the time and if you offer them this good experience they can stick with you but the problem is and as i as i understand that these companies get so excited about you know connections mark zuckerberg have already reviewed a lot of his positions in that sense and talked about it but they get so excited about amassing large number of people they get so excited about growing uh the figures and advertising and whatever but they don't ask themselves philosophical questions they hide behind oh that's you know when i talk to anyone that's human behavior well it's not true because human behavior is like we all know in design that if you change a bottom color things change so in that sense if you create an environment that is decent people will be decent and if you create the right tools uh to enforce decency uh and that's fine then then then uh and as long as they are non-partisan as long as they are not uh enforced by a platform on its own and that's why i think we you know there there are some interesting things about clubhouse but i still think in the same way i'm i'm just using it as a tool now i don't know where it's going i'm not going to be excited about a tool uh um i'm not an i'm no longer putting my emotional capacity on corporates uh on companies that basically want to become uh um you know huge and you know i just think this whole path is somehow uh part of the reason why we're and the problem we are and everybody is kind of rushing for success all these networks kind of um shoe more than they can buy they they just took took more and more and more because you know they have to report every three months here and there and increase their stock price uh but but these tools uh are somehow right now are not in the service of the people it claims it is yeah i want to address that let's take a quick pause and we'll be right back here on the big technology podcast with wowgo name all right we are back for the second part of the big technology podcast here with while go name who helped sparked the egyptian revolution using facebook before the break we were talking a little bit about um these social networks and sort of maybe we can get into the solutions in this in this last bit of our conversation um the one thing i want to ask before we get into solutions is just again thinking about the problem um how do you view the good that first of all do you view what you did as good when you started the course of course and and i still uh i still benefit from uh from social media every day there is a lot of good that comes out of these networks uh and and that's by design but one gram of bad um is uh is you know remove uh a thousand grams of good uh you know kinda if you think about it if you just spoil a thousand gram of good with a gram of bad it can just get all spoiled eventually and go bad so it's not that and this is something very important to people who work in social media networks you know don't get defensive when people are just going after you for the problems you have because we still think that there is a version and so we have not forgot all the good moments all the great things that have happened because of social media in our lives it's just that the current memory is so occupied with all that polarization and all that bad stuff that's happening right now yeah do you think they're like it's interesting what you when you mentioned about one gram versus a thousand grams it's like disney has this uh rubric where like you have good moments which are magic moments and bad moments which are tragic moments and they've like figured out like if you go into one of their park and you have one tragic moment it takes 30 magic moments to make up for it and thank you it kind of makes sense you know you know we humans do that on every day if if there's someone who is like kind of nice to you but one time he was really horrible what you're going to tag their mind and you know you're just going to say they're at least crazy you know they because they show you a horrible sight right and and that is what we all need to understand it's not about targeting uh these companies and claiming that they're not doing good or they we are telling them this so that they can tell us about their amazing efforts in the in great directions so no argument there are good human souls and i assume that they're trying to do they're trying to live their own way without hurting others while making things better however the real problem is because of the defensive nature of humans and because of the lack of that kind of experience within the tech industry um all these un uh all these consequences happen i would call them untended or intended whatever consequences happen and they really have no honor to fix and most of the time does the solution is kind of like we sit down and keep talking about it and it's never the solution the real solution is kind of rethink the design do you think they'll live i mean do you think so do you think they've become too defensive when it comes to criticism to start rethinking the design and just a secondary part of that what would you change with the design i mean if we're talking about a building a product that more that better reflects the good parts of humanity how might you do it so great two questions the first question i really don't know um because i'm not inside the companies so my view is super limited to the outside perspective so i'm not comfortable making a judgment about uh about their internal efforts yet i i'm seeing from the outside uh like i did not see any um evolving concept that's uh that came out of facebook that is changing the nature of dialogue within the platform it hasn't happened um so do i think that a solution like that exists or or possible i believe um you know i'm sure the people there have the experience of understanding what kind of problems and how to deal with them so i believe that yeah you can come up with uh practical solutions and by the way people think of uh solutions in in in a certain big way i i think clubhouse for example the the current version of it not necessarily the future ones um the way it is designed doesn't make you pay attention all the time to how audience are engaging with what you're saying so for example on one hand that kind of drops engagement in a way because of course if everybody's clapping and we count the number of claps and people know how many are clapping to this and how many are clapping to that and uh it's gonna all be exciting and fun uh but guess what the game is gonna be eventually hacked why because the people who are optimizing to be recognized and be nice and you know get all the claps are not necessarily the ones who have the value so the design right now somehow just because it did not manipulate and tap into that that kind of human behavior just to increase the number of audience is by design making things calmer you know so what i'm trying to tell here my fellow friends who are thinking too much about how to come up with holistic solutions to solve uh the problems of social media networks um is that sometimes actually the solutions are way easier than we think they are and sometimes the solutions have to do with the design of the experience rather than the algorithms and the machine learning and whatever that is i remember just a quick example here you know they they say to know the difference between a marketeer and an engineer they asked both of them to fix the problem that the escalator is a slow one and that people get bored as the escalator keeps going up so the engineer kept trying to solve the problem by um fixing the machine work you know whatever that's in uh in the process to increase the speed by a bit but the you know marketeer put a mirror because in his assumption if you put a mirror people start looking at themselves in the mirror and they're going to lose a sense of how much time have passed as the elevator goes up and not that i'm suggesting this over that but what i'm just saying is like you can actually think of easy solutions to improve decency in environments like like facebook you can actually reduce polarization uh by not building everything just around uh engagement numbers and uh you know what to do exactly i don't think that's the problem the real problem is that if you do that you make less money that's the real problem i mean maybe there is a way where you can make more money but unfortunately i just think that resources on earth are like uh in they behave in an interesting way even if they are resources created by humans if you accumulate a lot of them in a short period of time you are surely going to lose them in a short period of time and if you accumulate them in a balanced and slow and you you know well rooted way of time you are gonna for sure last for longer so whatever that's happening because of technology is that we kind of rush everything you know everything happens and you can you can look at the numbers the dashboards and everybody have the investors have higher expectations of you so this whole ecosystem when you when i say a solution when i think of a solution i really on think that uh one different different designs within the experiences that can be tested uh to see how can you kind of lower the tens density the heat you know the temperature just lower the temperature you know build things that you know reward you people for being decent show more things that are but you know if you are in the company thinking ads ads ads all the time thinking revenue revenue revenue all the time or if you are trying to do these changes while not taking revenue hits uh initially in either cases it's not going to work because uh uh for a change in amazon and of course here is what i say it is true that there are losses uh to doing something like that from a perspective of any company but also uh the company is not aware of the losses it is already taking now now because of their brand hit because you know maybe facebook in life could have lasted for 30 years and it would only last for 20. maybe i don't know maybe it would have lasted for 50 years but it will last for 30. but then how do you really know all of that you can't there is no way for you to know the only way for you to know is look at the current moment are you actually uh being as good as you can and and by the way one last part is um we want improvements and i personally don't want like a whole change of the system because if you change everything everything changes so uh i'm i'm not naive i'm not looking for a complete uh makeover of social media maybe maybe it happens through another platform you know just like how clubhouse is coming in and changing a bit of the the nature of communication between individual maybe it happens that way but at the same time if it if it's meant to happen within facebook it will have to be gradual but there has to be way more transparency there has to be way more commitment towards making sure that the collective awareness is not up for grab by human traffickers yeah look nothing annoys me more in this world than when people are like social media just reflects humanity it's like if a mirror is not perfectly constructed it will distort and you can see the differences between the conversations on facebook and the conversations on twitter and the conversations on clubhouse and they each reflect differently and there's got to be a way to design this stuff that makes it not reflect the worst parts of us but the best we have already designed a lot of these kind of experiences in the past it's just that it was uh pretty local it was tailored towards small numbers of people so the kind of uh uh when when globalization happened and everyone kind of wanted to operate and open in huge markets everybody kind of rushed in their designs you know the whole design process of things that are used by billions of people does not really look at the consequences in the right way you know how many uh people within these platforms kind of advocate for unintended consequences how many people have experiences outside the experience of the thick environment also tech has a lot of fundamental problems that is created around the industry itself it doesn't have anything to do with facebook itself that for example if you're in the oil industry before you dig a hole you have to kind of talk to thousands of people and get like hundreds of paper and need this and that and lobby with this and that and then you dig the hole in tech you know before you even talk to anyone you probably could have had 100 million users already and you are changing the scene um because there's like 10 people and a billion users that's typical scene yeah sorry yeah so and and i'm not here to say this is wrong and we should stop it we should manage this i'm not an idiot i'm i'm not naive uh you know what i'm yeah what i'm trying to say is like we since we are trying to understand why things are where they are uh somehow we need to kind of understand what are the general characteristics of this industry that differentiates it from other industries so it's a very high speed industry you know i i actually uh think one of the problems of high tech that it's high tech you know there's a lot of influence on tech tech tech you know we are here to live experiences and feel feelings and tech is just a tool and if you just take the the high tech as your own way you know live around gadgets and occupy with yourself with plastic and you know all these kind of virtual life experiences then that's not really high tech because um it is using the human intelligence into very low low quality transactions most of the time and it also lowers humans ability to do cognitive things and uh there has been a lot of researches about that right so uh high tech is supposed to raise our own awareness raise our own experiences improve our you know that's that's what i would expect from high tech but unfortunately uh high tech now means uh let's figure out a solution uh to any problem um without really making sure that this is an an actual solution and it's not just a way to create a more complicated problem yeah i know the buzzword is disrupt but like disrupt for disruption sake is that good like shouldn't it be improve or something like that that always well especially recently struck me as something that's been a little bit and by design a lot of the people who are trying to disrupt it they don't take time to understand the existing system they make a lot of arrogant assumptions about the reality of things they rush into conclusions about why bad things are happening but the reality is sometimes bad things are happening because there are crucial hard design problems that makes them happen if you take that path and they design other paths where they can avoid the problem but then fall into huge other problems in the future you know for example uh um you know i'm not against like robin yeah i'm not against multinational companies i'm not against corporations but i'm i'm also interested to understand what does it mean that individuals within a company that has not been uh voted for by public control the transportation sector across the world they really understand who is where what they are it's kind of like you know just because they can build this model that can go everywhere in the world that we rely on and what happens when these people turn out to be corrupt or when the model gets broken after people have completely relied on it and you know and all these kind of things i i just think actually the the real spirit of tech initially started with democratizing information giving access to everybody making opportunities to people so one would imagine then the design is going to be these kind of islands that help other islands get formed and created and we build the whole world of that but it ended up uh and we played it the usual game because of the negative the dark side of human nature where everyone is is playing the game to control and look good uh and and i don't blame them because also you know uh you don't want to question the system as well as you see the good things you are doing as you do like if i'm google i'm seeing all the great things i'm doing as i'm building the company so it kind of slips and it slips in our heads that we just start optimizing to become bigger and bigger and bigger and bigger and you are operating opposite to the spirit of the of the experience of democratizing access because all those peoples who you are giving them information want to have a better life experience and have a better role in life and they want to do something so if things are centralized in small it's a it's a numbers game if things are centralized in small superpowers whatever they are corporates countries in the certain individuals within a sector whatever that is that leaves very small room for others to grow and increases level of frustration among people and get some kind of those people who want to interrupt rather than disrupt you know if you keep disrupting right and you know they just want to interrupt you because your disruption is not adding value in their own value system and here i think one of the very important solutions is um somehow um [Music] having more conversations uh with the investors around this you know we target facebook we target uh twitter but the reality is if you really want to change this environment convince a few big investors why talk to their vcs but the vcs don't seem yeah they don't seem really willing well many we've had a few that on this show that have been receptive roy bahat one example but unfortunately it seems more and more that investors are you know putting up blinders and crawling into their you know own reality holes but i'm sure i i hear you i hear you and i'm sure that there are some other kinds are questioning i mean since since they are in the game they must be seeing it from different perspectives and i'm i'm still looking i i've seen enough people that are not optimizing for profit you know i'm not against profit i i do want to have a nice life and a lot of money and whatever so i'm not against profit and i i appreciate the the the system but at the same time i'm not gonna make my life about that profit i'm not gonna create a whole uh reason for existence and call that well that's how capitalism should work no i mean let's uh let's say capitalism is not a religious you know we can just actually take things here and there and modify them and see what happens we can uh try and uh create different ways shapes and forms to influence the the model and by the way i believe that change doesn't take a lot of people anyway you don't have to have a lot of vcs uh it's probably a couple of vcs who are disciplined enough uh and they happen to be well known so they inspire certain type of uh founders to help build uh on on new principles and uh and they will be okay waiting uh because that's the biggest problem with the existing uh the cycle you know you can't just uh build something um right in in that kind of cycle you're going to build something that grows into cancer uh in this cycle of like trying to search a series b let's say also what is happening you know we need to improve this number because the investor is looking at it and you know this whole kind of world is not the environment where you're actually i mean you can add value of course all the time but that's not suited for adding value you know adding value happens uh if it's linked with ability to monetize most of the time you know look at the teams and how they're organized and the meetings and how they're shaped you will see uh always like some sort of focus on making sure that the business is not impacted you know kind of facebook youtube did not want to be the ministry of truth until the advertisers decided they are not happy and and then the ministry of truth was launched you know which is fine i mean i guess i guess at the end of the day it's their it's their platform but i'm just saying their position have changed because of the pressure of the financial institutions and not necessarily because of the pressure of the public uh public opinion yeah and i know there are like some investors out there that are receptive to thinking outside of the way that has been traditionally uh thought in silicon valley where like impact on society matters you know as much as as profit and growth and i know some of them listen to the show so i'll take back what i said earlier that i do think that that there are some that are engaging and you're right you know and and you know i just also fix what i'm saying there are a lot of people inside facebook and google and and twitter and other companies who who would actually listen to this and kind of agree and try and do something about it so your heart's in the right place another thing i i learned in my own experience in the arab spring or the egyptian revolution is not to make assumptions on behalf of people's intentions and not to make assumption negative assumptions about the future how the future could emerge uh given my cynicism towards someone it's not my job i mean if they don't do it they don't do it because it's their problem and they're gonna pay a price for it but it's not my job to keep saying they're not going to do it they're not there's no one that wants to do this there's that that kind of uh defeat the the purpose of of us trying to fix this in the spirit of fixing the problem for real no i think it's important to look look at things with a little bit of optimism and realism versus a sense of resignation which we see too often so it's a nice note to to bring our conversation to a close on i do want before we go i want to hear more about um just quickly what are you up to now and what's next for you you live in san francisco you live in the bay area now too so i live in california and i haven't been working for two years and a half right now um uh mostly working on myself and trying i i went through a very hard depression um because of uh you know all the events that i've experienced in egypt and then leaving the country i haven't visited back home for seven years now um i recently got divorced so i'm kind of like trying to uh to stabilize my my life if you uh if if you would say uh and bring it into a better place and as i'm doing that i i'm enjoying it and i learned to be very honest with everyone you know i kind of like if someone is i found out for a job i don't mind telling them about my depression and i actually would appreciate if they don't hire me why because if they are not going to respect me and my own emotional state and they just want to make a use of my mind that has been under huge depressive emotional experiences then i have no respect or no passion to work for them so i kind of in in this time i've been trying to work on myself and and bring myself up in that sense i've been trying to reflect about what have happened uh what where the mistakes i have done where what are the sources of my naivety i kind of like applied this function in my head that whenever reality doesn't meet expectations i'm gonna like really debug my expectations because it is not smart to expect good things and then find things bad things happen and then victimize yourself and sit on the side crying the right thing is to understand what did you miss what was part of the reality that you didn't see and i hope actually uh this is something that um because it has been something that helped me a lot in my own uh um i call that active meditation because i don't know how to meditate by just stopping my line of thought i don't try and stop my life so i know there are different kind of meditations so i i meditate in the in the way where um any idea that comes to mind i just have to process it and think about why is it coming what can i do about balancing it so that when it comes back later it comes in a more in a more shaped form so i'm managing my own subconscious in a way while um you know kind of preparing myself for a startup that i'll be working on um it has been years since i wanted to do it and unfortunately the events have taken me into uh undesirable directions but i'm i'm in a much better uh place now and i'm kind of um you know ready to to get back to the scene in uh in a in a more useful way hopefully yeah well i look i think that your voice is uh extremely important one your perspective uh you know giving your life experience and just the way that you think about these things is valuable to any company here so um and it's impressive i thank you and uh you know i appreciate that you were saying this and it has not matched my experience just for your information i don't think you would be surprised yeah oh look i i i think that for all the silicon valley companies talking a big game about how to be responsible and how to think differently um you know if they didn't want to bring you on or find a way to work together then then i don't think there's much meaning to their words so i appreciate i i appreciate your the strength of your uh of your backing i i just think that you know sometimes uh people don't listen to you because you don't have the right narrative for them uh i i kind of always think of my own personal responsibility and i i definitely still lack the right narrative because the right narrative would get things done uh we are unlike what we like to think unlike what we like to think we're very logical creatures if i know how to show you my logic in a way that becomes logical to you you're gonna adopt it because why not you know at the end of the day it's not really we're not here uh uh here and that's a good way to to end this we're not really here to ruin each other experiences or point at each other or judge each other that's kind of a very bad way to waste our life experiences i've done that for a while and i'm done with it it's like it's the worst kind of addiction to just get yourself in these negative cycles we're here to try and add value so i i strive to kind of uh uh you know fix my own shortcomings and hopefully you know it will eventually be appreciated yeah well we we here on big technology podcast definitely appreciate it i'll tell you that much uh people who want to get in touch with you is there a good way for them to do it well my email is my last name at gmail.com g-h-o-n-i-m gmail.com and uh on twitter i'm at go name but i uh write mostly in arabic so i i yeah i've been thinking about creating an english account but maybe if as as things go if enough if i feel like there's an enough audience that can relate to what i say and would like to uh hear me i'm happy to do that well i i i encourage you always happy to be in your podcast as well thank you i i hope you come back again i really do uh i got to about 25 of the stuff i wanted to talk about so um not a commentary on you just because it was so interesting in terms of the directions that we went so i hope we do it again this will also definitely be the longest episode that we've had and i'm proud of it um for sure and then we'll have a clubhouse discussion at some point uh i would love to have a cub house discussion with you right and uh i've been experimenting with the platform a bit and as i said like yeah it's a nice start yeah they sound very lively yeah so i can't understand anything but they seem a lot of fun so um but let's do one in english sometime soon i'll put the details on that on uh on the newsletter the big technology newsletter i'll just drop it when this thing drops um uh you know within the day or two sort of when that's uh gonna happen so we can work out a time and make that make that work but it's it's really always uh great to chat i love catching up with uyl and uh and i hope we do it again soon same here all right thank you thank you and thanks everybody for listening we do these shows every week new episode every wednesday join us next week for a conversation with k von baker who is the head of product at twitter that should be an interesting conversation they're trying to copy clubhouse which we've talked a lot about today they also recently banned donald trump so i'm sure we'll touch on both of those things thank you nate guateny for editing thank you for the folks at red circle for hosting and selling ads on the show and thanks always to you the listeners for coming each week and joining us here if this is your first time please hit subscribe again new episodes every wednesday and if you've been here for a while and could rate us on apple uh podcast that would go a long way all right everybody until next week we will see you then on the big technology podcast take care and have a good one